Existing CAPS® repairers or work providers can use Service Certainty to request the driver to take and share images at the point of first notification of loss. They can then share the images seamlessly and securely amongst any other selected parties involved in the repair.
The driver is provided with clear instructions for taking the required images of the damage as requested by an assessor or repairer.
Bodyshops can reduce the time taken to produce an estimate for the repair and can better prepare to handle the claim, especially where special parts, equipment or expertise may be required.
This functionality is available to all CAPS connected bodyshops and the initial phase of full integration with bodyshop management systems is now live for users of BMS-Eclipse and in test with EMACS. This first stage already provides over 550 bodyshops with 'out of the box' access to the fully integrated solution.
Graham Clarke, Service Certainty's Managing Director, said, "Our integration with CAPS means that the large and growing network of CAPS-enabled bodyshops, work providers and other suppliers in the vehicle repair supply chain can access our technology. They will all benefit in terms of security, integrity and a reduction in time wasted.
"Providing fast access to high-quality images of the damage and the location of the incident can significantly reduce the cost and time it takes to process a vehicle claim, which ultimately means better customer service. The fact that the policyholder or driver can use the system to upload specific images of damage, even at the scene of the accident, is empowering. The technology provides a level of transparency that brings the customer a step closer to a successful outcome, which is exactly what they want from the claims process."
David Neave, Chair of the CAPS® National Advisory Council, said, "This integration brings CAPS closer to its mission of achieving a connected motor claims ecosystem, in which all parties can share data and collaborate to reduce cost and increase customer satisfaction.
"Data enables faster and better decisions and brings greater certainty to motorists during a challenging time, when their vehicle is out of action. Sharing data enables the sector to drive innovation and increase agility. Both are essential to deliver a better claims process now and in the future, with technology that empowers customers to interact at a higher level."