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AI gets a new face

AI gets a new face

Family-run dealership Carbase has unveiled an innovative use of Artificial Intelligence (AI) technology at its Bristol showroom – an interactive robot that can predict a customer's next car.

After months of development with technology partner Cognitive Services, the South West used car dealership has introduced Rob-Bot, which uses facial recognition and data analytics to give customers a list of makes and models it calculates will be exactly what they're looking for in a new used vehicle. Customers simply stand in front of Rob-Bot to receive a rundown of vehicle recommendations.

Originally built for the Carbase Facebook Messenger app, Rob-Bot has been able to assist the company's contact centre with volumes of customer enquiries. He can answer simple questions and provide multiple choice options. In its new guise, Rob-Bot is a fun robot character designed to entertain customers and help them narrow down their options as they shop for a new vehicle.

Carbase's head of marketing and digital, Alex Jones said, 'We believe buying a used car should be an exciting and enjoyable experience, which is why we've added Rob-Bot to our expert team. Our top priority is to help customers with their search to find their next car, and to have fun whilst doing so. The Rob-Bot provides just this.'

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July/Aug 2019
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