Audatex releases smart image solution
A new solution from Solera Audatex is expected to cut key-to-key times while putting customers front and centre of the repair process from the start.
Audatex Image Capture, an intelligent web application delivering smart images that give the repairer valuable insight into the vehicle's condition before it even arrives on site.
Audatex Image Capture enables bodyshops to send their customers a customisable SMS request for images of their vehicle's condition and damage, via their smartphone. All integrated directly to existing Audatex Assessments.
Customers receiving an Image Capture request are guided by an intuitive online process to capture the required images, with no app download required. Upon return of images from the customer, the bodyshop receives an email notification and can instantly access the images provided via their Audaenterprisegold assessments, to begin triage immediately with increased accuracy.
Using the additional images provided, bodyshops can begin the damage estimation process, gain early repair authorisation and pre-order required parts, all before the vehicle has arrived on site, reducing key-to-key times and improving customer experience and satisfaction.
Commenting on the launch, David Shepherd, regional managing director, EMEA 1, Audatex said, 'Audatex's Image Capture brings a whole range of benefits to both bodyshops and their customers, saving valuable time which can be reinvested back into the bodyshop's operations whilst enhancing the overall repair experience. With Image Capture, we can deliver the level of self-service control that many drivers now prefer during the repair experience and ensure that bodyshops are equipped with real-time information they require to improve key-to-key times, maintain productivity and deliver superior customer service.'