Official Injury Claim service - first quarter data out

29 October 2021 | David Young

Data covering the first quarter of operation of the Official Injury Claim service is now available

Official Injury Claim service - First quarter data published

Available information applies to claims made during the period of 31 May - 31 August 2021 only.

During this period, Official Injury Claim processed 45,718 claims including 4,331 from unrepresented claimants. 24,812 liability decisions were made, and 436 claims reached settlement stage. Figures in this publication also include information about:

  • Types of representation
  • Types of claims
  • Exceptional injuries and circumstances
  • Claims exiting the portal
  • Enquiries to the Portal Support Centre
  • System operation

The service is still evolving, and analysis of this published data offers an insight into the early performance of the service. However, the information provided will continue to change and mature as the service becomes more established.

As a result of this being the first publication, some information is not yet available as there is not enough meaningful data this early in the life of the service. Such information may be included in future publications as more cases come through and the body of data grows.

This first tranche of data has been published on the Official Injury Claim website, and it is intended that data will be issued on a quarterly basis. The Ministry of Justice are also exploring whether to publish future releases on and will inform stakeholders of any changes to the schedule and/or location of this data via stakeholder alerts.

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