Fix Auto UK surpasses 5,000 Trustpilot reviews

14 December 2021 | David Young

Christmas has come early for Fix Auto UK as the organisation has set yet an industry first by becoming the only repair network to record 5,000 customer reviews on Trustpilot

Fix Auto UK surpasses 5,000 Trustpilot reviews

5,000 and counting... Fix Auto UK's managing director Ian Pugh and the network's communications manager Grace Weddell celebrating reaching the milestone of receiving 5,000 reviews

Trustpilot deems the customer service collectively delivered by franchise partners as 'excellent', and has been achieved little over 12 months since partnering with the organisation.

Commenting on the result, managing director Ian Pugh, said: "This is an incredible milestone in which each and every franchise partner has played a pivotal role in achieving.

"We work tirelessly to ensure we provide an industry-leading customer service. It's been a tumultuous 12 months clouded by uncertainty and yet, despite everything, we can now unequivocally state Fix Auto UK delivers an exemplary service literally reinforced by 5,000 customer reviews with an overall rating of excellent.

"We partnered with Trustpilot knowing full well we were exposing ourselves to the public but we did so with full confidence our Franchise Partners would constantly deliver and they have. Every online review provides an open and honest picture of how our Partners deliver their services and are laid bare for all to see."

The partnership with Trustpilot is a fundamental one for Fix Auto UK's ongoing strive to be industry leaders in innovation and customer service as more and more people go online to seek out help and advice. Between July 2020 and July 2021, Trustpilot received a 22.4 million service reviews, the phrase 'customer service' had over 500k mentions across its platform which is a phrase used in more than half of Fix Auto UK's reviews as a positive sentiment.