Davies, the professional services and technology business, serving insurance and highly regulated markets, today announced the acquisition of Johns Eastern Company, third party administration (TPA) and independent adjusting firm, spanning Workers Compensation, Auto, Trucking, General Liability, Property and Motor Truck Cargo claims.
With Headquarters in Sarasota, Florida, US, Johns Eastern combines technology enabled end-to-end claims management services with field adjusting expertise, managing the claims process through to settlement for large insurers, self-insured corporates, public entities, and the Lloyds of London market.
Johns Eastern will form part of Davies' established claims operations in the US. Johns Eastern president & CEO, Don Lederer, will continue to lead the business as well as taking on additional responsibilities as CEO of Davies' TPA operations in the US. Don will report directly to Matt Button, CEO of Davies US.
In recent years, Davies has established and expanded its operations in the US through a combination of strong organic and M&A growth, with the firm now boasting claims capability spanning Property & Casualty, Life & Health, and Transportation insurance markets. Davies' offering in the US includes a full range of TPA and loss adjusting solutions across all 50 states, as well as captive management, auditing, actuarial, subrogation, excess claims management and risk & inspection solutions.
Davies has increased its annual investment in innovation and digital transformation more than four-fold. Investments have been made to support development of the digital claims experience including a fully automated low-value property claims solution and Electronic First Notification of Loss technology to help insurers tackle increased frequency and severity of catastrophic weather events. Enterprise usage of Intelligent Automation solutions is also an important part of the firms strategy, with enhancements made to claims processing platforms, bespoke legal AI software products, improved handling of its video and drone claims handling solutions, as well as investing in customer experience focused employee toolkits such as telephony, speech analytics and virtual reality training solutions.
Globally, Davies' 6,000+ colleagues operate across Bermuda, Canada, India, Ireland, Spain, Switzerland, the UK and US. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.
Dan Saulter, group CEO, Davies commented: "I'm thrilled to welcome Don and the entire Johns Eastern team to Davies. The business has an excellent reputation in the market for its long-lasting relationships with clients and for its employees' experience and tenure, dedication & exceptional service delivery."
Don Lederer, president & CEO, Johns Eastern added: "I'm really pleased that Johns Eastern is joining Davies. Over recent years, Davies has accelerated into the US market, and by combining our businesses we have a stronger service proposition for insurance clients who are seeking to engage with a trusted partner that heavily invests in technology and delivers outstanding service experiences. I look forward to seeing the enlarged business bring additional development opportunities for our people and clients and to working with Dan, Matt and the wider Davies team to develop and strengthen our claims business in the US."