ID.3 added to VW's Live Tour

08 August 2023 | David Young

Milton Keynes – Volkswagen has added the new ID.3 and 'owner consultations' to its popular online Live Tour service

ID.3 added to VW's Live Tour

The Volkswagen Live Tour takes the showroom experience to people's living rooms. It offers the chance for an in-depth look at a selection of models, guided by experts using live chat or an optional video tour, all carried out in real time and without the customer having to leave the house.

The selection of cars included in the Live Tour is updated every few months – and the latest rotation includes the new Volkswagen ID.3. It gives people an easy way to see and learn about all the changes and upgrades introduced since the first ID.3 was launched in the UK in 2020.

Other models currently available include the Volkswagen ID.4 GTX, Golf R-line, T-Roc R and the Tiguan R-line.

A selection of props is available to show what can fit in different models, including golf clubs, suitcases, pushchairs and even stuffed dogs in different sizes – after all, "can my dog fit in the rear?" is a question people often ask during a Live Tour.

Another innovation is 'owner consultations' – essentially a second handover for car buyers. It gives customers the perfect opportunity to ask questions they may have forgotten, or were too embarrassed to ask, during the excitement of collecting their new cars.

The Live Tour service is managed by James Thorpe, Digital Experience Manager at Volkswagen UK, who says: "The Live Tour has grown steadily in popularity since its launch, and we are really excited to now add the new Volkswagen ID.3.

"Our Live Tour is convenient, simple to use and perfect for anyone who wants to see our cars while chatting to experts, but without having to visit a showroom. Our experts are not sales people, so customers can go online for an environment in which they may feel more comfortable."

How to take a Volkswagen Live Tour

1. Go to, click the 'take a tour' button and select the model you'd like to take a closer look at

2. Connect to one of our experts immediately or book an appointment

3. An expert will provide a Live Tour of your chosen model and answer any questions you might have

The Volkswagen Live Tour is available seven days a week: from 11am to 9pm weekdays and from 11am to 7pm at weekends.